Warranty
NOVO LIMITED LIFETIME WARRANTY
Novo Guitars warrants this Novo instrument to be free from defects in materials and workmanship, subject to the limitations contained herein.
This warranty is extended exclusively to the original retail purchaser when the instrument is purchased directly from Novo Guitars or from an authorized Novo Dealer. It may not be transferred or assigned to subsequent owners.
If purchased through an authorized Novo Dealer, all warranty and service claims must be submitted through the dealer from whom the instrument was originally purchased. The dealer will handle the claim on behalf of the original purchaser and coordinate with Novo Guitars as needed.
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THIS WARRANTY DOES NOT COVER:
- Any instrument on which the serial number has been removed or altered.
- Any instrument not purchased directly from Novo Guitars or from an authorized Novo Dealer, or upon which unauthorized repair or service work has been carried out.
- Shipping damage of any kind.
- Any subjective issues such as “tone.”
- Any damage to an instrument resulting from customization or modification.
- Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, perspiration, body salts and acids, guitar straps, guitar stands, chemicals, or polishes.
- Normal wear and tear on any part of the instrument or case, including frets, saddle, nut, jacks, controls, switches, plated surfaces, tuning machines, pickguards, handles, latches, or case hardware.
- Damage, corrosion, or rusting of any hardware components caused by humidity, salty air, or exposure to moisture, body salts, and acids from perspiration.
- All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.
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Novo Guitars makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.
Novo Guitars assumes no liability for property damage resulting from failure of this product nor any loss of income, satisfaction, or damages arising from the loss of use of same due to defects or availability of same during service.
If at any time during the warranty period this guitar malfunctions due to faulty materials or workmanship, Novo Guitars will, at its sole discretion, repair the defect without charge or replace it with a model of similar specification and value that does not exceed the original purchase price of the guitar.
To obtain warranty assistance, contact Novo Guitars or, if purchased through an authorized Novo Dealer, contact the dealer to receive a Return Authorization prior to returning the instrument.
All shipping and insurance costs are the sole responsibility of the original purchaser.
Upon arrival at the Novo workshop, a determination will be made regarding whether the defect is covered under the terms of the warranty. If the repair is covered under the warranty, it will be repaired at no cost to the original purchaser, including return shipping. If the repair is not covered under warranty, an estimate of the cost of the repair will be provided to the original purchaser.
This is the sole warranty of Novo Guitars, and no other written or oral warranty applies.
