Shipping & Returns

SHIPPING

• Instruments ship directly from Novo Guitars via UPS. Once payment is submitted, instruments will ship in 2-3 business days.
• The customer is responsible for all applicable costs including insurance, taxes, customs and bank transfer fees. All guitars are insured and declared for their full value.
• Shipping within the continental US is $90. Within the US, instruments ship via UPS Ground.
• International shipping rates will be calculated at the time of shipping. 

RETURN POLICY

• All international sales are final
• The customer has a 48 hour approval upon receipt
• No returns will be accepted without a Return Authorization
• Contact sales@novoguitars.com for a Return Authorization Number
• Once receiving a Return Authorization Number, the customer has 7 days to ship the instrument to Novo 
• The customer is responsible for all return shipping costs
• Returned instruments must be in original condition
• Upon receipt, the instrument will be inspected by a Novo tech to assess its condition
• The customer will pay for any necessary repairs
• A refund for any reason will be processed less a 10% restocking fee, plus all handling and freight charges